CS
Chuma S
1 reviews | Active since Aug 2019
28 Oct 2021, 22:23
Cancellation of contract
Cancellation of contract I been phoning since July to cancel one of my contracts ( ***)my 1st call to customer care was the 27th of July to give my 1 month notice. My contract is still active but my contract was suppose to end on July , I ask again to cancel the contract. On 2 days ago speaking with Mpumelelo from Cancellation Department..My contract is still active. This is the worst service ever to think that I have 2 other contracts with Vodacom it makes me sick. VODACOM MAY YOU URGENGTLY CANCEL as my contract ended on JULY..It’s now approaching DECEMBER.
I now curse the day I joined VODACOM..I will never again recommend vodacom to anyone.I am very disappointed with the service of Vodacom
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Replies (1)Vodacom's replyOfficial
29 Oct 2021, 06:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Oct 2021, 06:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
