CS
Chuma S

1 reviews | Active since Aug 2019

28 Oct 2021, 22:23

Cancellation of contract

Cancellation of contract I been phoning since July to cancel one of my contracts ( ***)my 1st call to customer care was the 27th of July to give my 1 month notice. My contract is still active but my contract was suppose to end on July , I ask again to cancel the contract. On 2 days ago speaking with Mpumelelo from Cancellation Department..My contract is still active. This is the worst service ever to think that I have 2 other contracts with Vodacom it makes me sick. VODACOM MAY YOU URGENGTLY CANCEL as my contract ended on JULY..It’s now approaching DECEMBER.

I now curse the day I joined VODACOM..I will never again recommend vodacom to anyone.I am very disappointed with the service of Vodacom

0
Replies (1)
Vodacom
Vodacom's reply29 Oct 2021, 06:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team