KS
Kantha S
1 reviews | Active since Jun 2011
25 Nov 2021, 09:45
CANCELLATION OF CONTRACT
I have been trying to cancel 2 contract from June 2021 to no avail. SMS received, but the catch contract cancellation is not confirmed. They to date have not cancelled the contracts and I am tired of these billing. Please can I have these cancelled and my premiums refunded. They are quick to call to make offers but I am still awaiting for that cancellation call.
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Replies (2)
Vodacom's replyOfficial
25 Nov 2021, 10:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Nov 2021, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KS
Kantha S's updateReviewer Update
25 Nov 2021, 16:14Thank you for the feedback via email and telephone. Why must it take a complaint for an issue to be resolved, which took less than 5 minutes. This was so unnecessary if processes and technology are followed and if the systems are user friendly and works. What happened to my email cancellation request, your reply was a blank resent of my original email?
KS
Kantha S's update25 Nov 2021, 16:14
Reviewer Update
Thank you for the feedback via email and telephone. Why must it take a complaint for an issue to be resolved, which took less than 5 minutes. This was so unnecessary if processes and technology are followed and if the systems are user friendly and works. What happened to my email cancellation request, your reply was a blank resent of my original email?