Cancellation of contract.

I have been calling since August to have this contract cancelled and I made it clear when it comes to an end it must be cancelled, I called again early October to find out if it was cancelled and the lady I spoke to said yes it was converted to prepaid and you guys kept debiting my account. Note I will not pay a cent on this account as I cancelled on time and you guys didn’t do what you supposed to on your side. You know how long I had to hold every single time I called only to be told it will be cancelled now, You are going to cancel this contract on the date it has come to an end as per my request and no debiting will happen I paid what I had to pay in October and no cent further note that I will be taking this matter further to ICASA and the NCC if this is not fixed as per my request. I am tired of your nonsense every time I cancel a contract with you guys it has be to accompanied with stories and you just never follow a simple instruction cancel the damn contract when it ends…..SIMPLE. I do not accept my contract ending on 27 November when i requested it to end earlier when it comes to an end. My last payment was supposed to be October and you got that.