CP
Cecilia P
1 reviews | Active since Apr 2019
19 Apr 2019, 14:32
Cancellation of Contract
Requested to cancel contracts on 3 numbers in January 2019. Were informed that all was done just to find out a month on that 2 numbers were still on contract. As I was in the UK I was not able to phone Vodacom’s, so after many emails was able to cancel another number. One of the numbers is still on contract and I have been trying to cancel this for some time. Vodacom have also been charging for this and have threatened to blacklist me for the non payment. Numerous promises have been made about reversing the account and converting the number to a prepaid with no success. In the meantime this number has been blocked so no calls can be made yet still been charged. The incompetence of the service is appalling.
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Replies (3)
Vodacom's replyOfficial
19 Apr 2019, 14:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2019, 14:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Apr 2019, 10:47Dear Celilia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2019, 10:47
Official
Dear Celilia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
CP
Cecilia P's updateReviewer Update
06 Aug 2019, 10:22Even though I received feedback stating that the amounts charged to my account will be reversed and I received a statement reflecting this, Vodacom have proceeded to take legal action against me. I’ve been trying to resolve this the past +- 3 months, still not been able to resolve.
I’m waiting, should they proceed with legal action, I will sue for deformation of character. Their incompetence is causing additional work which cost and then they just pass the fees to their customers account at charging high fees for calls and data.
I’m waiting, should they proceed with legal action, I will sue for deformation of character. Their incompetence is causing additional work which cost and then they just pass the fees to their customers account at charging high fees for calls and data.
CP
Cecilia P's update06 Aug 2019, 10:22
Reviewer Update
Even though I received feedback stating that the amounts charged to my account will be reversed and I received a statement reflecting this, Vodacom have proceeded to take legal action against me. I’ve been trying to resolve this the past +- 3 months, still not been able to resolve.
I’m waiting, should they proceed with legal action, I will sue for deformation of character. Their incompetence is causing additional work which cost and then they just pass the fees to their customers account at charging high fees for calls and data.
I’m waiting, should they proceed with legal action, I will sue for deformation of character. Their incompetence is causing additional work which cost and then they just pass the fees to their customers account at charging high fees for calls and data.