Cancellation of contract

On 5 September 2018, I took out a contract for an additional line. When speaking to the consultant, Nicolien, I informed her that I would not be available on Thursday, 6 September. Vodacom ignored this, and still tried to contact me on 6 September. When I phone Vodacom on 7 September, nobody was available to take the call and the systems were down. On Saturday, 8 September, I did not have my primary number with me at the time of their call. When phoning ********** on 11 September, I was informed that the order had been cancelled on 8 September, and that I would have to reapply online in order to get the required additional line. When I asked to speak to a supervisor, I was handed to Thembinkosie Ndlovu, who also instructed me to reapply online. At no time was I informed that after three failed attempts from the Confirmations department that the order was cancelled. All your terms and conditions do not include this tiny, but highly aggravating notification. I find it extremely upsetting that no notice was given of cancellation, I had to phone in in order to complete the application process as the online application was cancelled, no notice was made of the fact that I tried to even contact Vodacom and finalise the process, and the complete and utter unhelpfulness of the after sales team. It is shocking that a company that prides itself on being a first class service provider can treat their clients in such an utterly unhelpful manner!