Cancellation of contract

Yesterday I decided to give Vodacom a chance and not put any bad comments on social media but they request information from me, I sent it all yesterday and this morning I get asked for the same information.

Do you guys not read the email attachments to pick up my ID, cell number that was settled in August last year but was ignored and I've been billed till now, my banking details are on the system as how does Vodacom debit my account monthly and lastly my vodacom cell number that was prematurely cancelled and vodacom account number is on the form that was sent to you guys and there is a tick to say keep the number as a prepaid number.

Please catch a wake up, I am not going to entertain a phone call and give all these details when I sent an email with everything on there.

So please go ahead a process my refund for the last 4 months of billing for a contract that was settled in end of August last year.