JM
Jacob M

1 reviews | Active since Feb 2010

19 Oct 2017, 14:19

Cancellation of contract

Good day

Please cancel my contract as it expired a few months ago and you still debiting my account.

I was advised to call ********** and after holding for more than 5 minutes, I ended the call.

Please advise once done.

Regards

0
Replies (5)
Vodacom
Vodacom's reply19 Oct 2017, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Oct 2017, 08:57
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

JM
Jacob M's update20 Oct 2017, 12:55
Reviewer Update
Query speedily resolved. Thanks Hellopeter
JM
Jacob M's update08 Feb 2018, 10:27
Reviewer Update
My credit bureau profile still lists this account as active and in arrears despite your reply above that it has been resolved. Please correct and advise as a matter of urgency. Sick of these *********** people at Vodacom who can't finish their jobs always passing the buck. Regards
JM
Jacob M's update12 Apr 2019, 13:36
Reviewer Update
Credit bureau profile still not corrected. Please assist as a matter of urgency.