Cancellation of contract

I asked for the cancellation of a contract only to receive a notification that the number will be converted to a pay-as-you-go number. Nobody asked me about this when I cancelled, nor was I informed whether I will still be paying to have the "line" or number to my availability. It is once again just unbelievable that they bend over backwards to offer you new deals, explain it, etc., but when you cancel, you remain to be uninformed.