1 reviews | Active since Mar 2012
Cancellation of Contract
I went into a Vodacom Shop, Maxwell attended to me and before I could finish the word cancel he was ready to send me away. I had to explain to him for a good 10 minutes that I do not have a device to make a call from since this was a data contract and my current phones uses a micro sim and his response \Can't you make other means". I said being in a Vodacom outlet is making other means. I then told him I am not going anywhere without help. Maxwell then attempted to be opening a computer but in less than a minute told me that department closes at 5. So Vodacom since I work till 5 it means I will not be able to cancel my contract? My contract ends end of this month and I don't want it anymore please and since I don't have a device to call you from I hope from this you will be able to since I can't get to an outlet before 5. I wish it was as difficult to sign up a contract with you as it is with finishing it off. I don't know the number to the data sim"""
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
