Cancellation of contract

I submitted a report on 13 October 2015 on the matter of cancellation of my contract 2 years ago. On Friday, 24 October 2015, I received a message that they could not get hold of me on the phone and that they send an email on the matter. As up to date, I did not receive an email. They did not even tried to phone me again. I think their customer care is not good.