Cancellation of contract

My two year contact came to an end in Dec 2014, and I continued with the month to month terms. In February 2015 I moved overseas and needed to cancel to my contract, which I did. I went into the store at tygervalley and spoke to customer service. I asked for an email address for communication as I was not going to be able to visit the store again in case something went wrong and the lady that helped me laughed....I got an email address : [Email Removed]<br> <br> I followed up with an email 1 week after I cancelled my contract to ensure everything was taken care of. Which I received a response