JR
Jolene R
1 reviews | Active since Feb 2021
02 Mar 2021, 14:03
Cancellation of Contract
I have been trying to cancel a contract with Vodacom which expired in July 2020, and they are just blatantly ignoring my request to cancel. They keep telling me that I need to mail your request, which I've done..... SEVERAL TIMES. 8 months later, and they keep charging me. Think about this before getting a contract with Vodacom.
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Vodacom's replyOfficial
02 Mar 2021, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team