Cancellation of Contract

I requested my Fiber account to be terminated last month, with immediate effect. The executive authorized the request. Vodacom did cancel it but, I have not received any email stating it was done.

Now, I want to go to a new ISP, but Metro Fiber has STILL not received the confirmation from Vodacom that they had terminated my account. This now stops me from activating Fiber on another ISP, as it still shows active at Metro Fiber. The service request no is: SR***.

Can somebody at Vodacom accounts, please wake up and cancel this at Metro Fiber as well! I am now getting more and more frustrated with Vodacom than ever.

Please can this be done ASAP, so that I can move one and get my internet up again.