cancellation of contact numbers/after bad service

it all started when vodacom disconnected my numbers without my knowledge and i was told the amount i was owing i paid them without any worries that was in october 2015 i was asked to fax the documents with the proof of purchase i did that also without any complains and thats when the huge problem started i called vodacom everyday to ask if the documents were received and i was taken from pillar to post by this people for a months and a half .and at last i went to hellopetter for complain that was when vodacom started attending to my queries after i have lost so many from my business because of their negligent and after i got assistance i received email saying the numbers are activated when i check they were not active they only activated after they debited the account i called asking them why they are misleading the customers and whats the debit all about i asked shoo this rude consulted i received and i was never assisted and till now i still want vodacom to cancel the contract both of the i need those numbers as a prepaid not on contact .i need to be Reimbursed of the loss caused by vodacom