Cancellation of contact

I have been trying to cancel a contract for over 3 months now. The number has not been in use for more than a year. After 8 telephone calls I was told that it could not be cancelled because it had been upgraded. As the number had not been in use for almost 2 years, and no calls were answered during this time, this was queried and it was referred to the ***** department. Apparently upgrades are outsourced to Rewards Company, this after many emails. Despite several queries (approximately 10 emails) the contract has still not been cancelled, see copy of email

From: *** <***> Sent: ***:40 To: ***; ***; *** Cc: *** Subject: EC-1ZQG-2WUIVR

Good day

Kindly urgently advise the customer regarding the below query?

Regards

Siphiwo Kobese

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