GA
Ghayatoe A

1 reviews | Active since Aug 2016

22 Aug 2016, 12:39

Cancellation of cellphone contract with vodacom

<p>I have been a contract holder with Vodacom for many years and have not experienced any problems with them but recently i called in to cancel my existing contract which expires on the 27 february 2017 which is 6 months away as I am currently unemployed and is by no means eligiblr to pay the contract let alone a cancellation fee. The consultant i spoke to advised me that i cannot cancel my contract and would be liable for the cancellation fee. with this i would like to cancel my contract without paying cancellation fee with immeditate effect.</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2016, 05:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2016, 09:20
Official

Dear Customer,

Your query has been attended to and I hope I have been able to provide the best solution possible.


Regards,

Cassandra