Cancellation of airtime & data

Due to COVID-19 I have fallen into financial difficulty. I contacted Vodacom Cancellation depart to enquire if it is possible to remove the monthly airtime and Data I receive on a monthly basis for all my contract. The Cancellation Department advise that that function that not sit within their area and I should speak to Customer Services. Upon speak to Customer Service, the consultant advise that that function does exist, as airtime and data cannot be removed from the contract.

As per my first sentence, i am going through financial difficulty and I am seeking assistance from Vodacom to grant me some relieve. I am not sure who to believe as the Cancellation Department was adamant that the function do exist within Vodacom, just not in their department.

Please Vodacom, I need your assistance, or are you guys also in the business of not helping your customers when they are in need.