1 reviews | Active since Jan 2016
Cancellation of account
I was informed that I need to cancel my contract 30 days before the actual end of the contract inorsee for the contract not to go above the agreed contract period,if I do not require an upgrade. I called in at vodacom and was told I was to early to cancel, but I however informed them I do not wish to renew my contract. I called a few weeks later on a Sunday and was told that I was a bit late. So I told them to put me through to their cancellation department,I was informed it was closed as it was late on sunday and that my contract will go on until I cancel it within the required 30 days. This is unacceptable as I had signed a contract for 24 months and it looks the contract will be going on extra months which was not in the initial contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Tondani,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day Tondani,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
