Cancellation of a Contract

Sent an email in September but still haven't received any response or attended on my case regarding the cancellation of the contract which ended at the end of July, whereby I called on the 23rd September to cancel only to find out till this day the contract is still active.

I want to find out how a client gets out of this business with you because you direct us to call the cancellation department. They acted as if they were processing my cancellation and assured me that it has been cancelled, of which they are playing us. as much as you were truthful the first time I took the contract, please be faithful now when I say I no longer want to be in business with you . The last time I remember I was paying R358.99 which I disputed at the end of September but when I checked on your system I'm owing R700 and something within 2 weeks it has escalated to that point where the truth is here.

Can I get the documents that the contract has been cancelled and I don't understand why I should be charged if I made a cancellation in July, kindly get my voice records on that day as you always preach that everything is recorded to clear my name. You must treat customers fairly if they don't want your business anymore release them don't lie to them that is ****ming people, now it's October I'm still fighting for my clearance