CANCELLATION OF A CONTRACT

CANCELLATION OF A CONTRACT : I have been phoning Vodacom since October for the cancellation of a contract which they upgraded without my consent. Every time they say that they will escalate the upgrade to someone and that it will be cancelled. They also upgraded another number and after several calls to them they finally sent me a letter confirming the cancellation. I wanted to make the other number which I cancelled several times already a pre-paid number only to find out once again that the contract has not been cancelled. Now I have to pay another premium on my account and have to phone them once again to cancel the contract. I have several contracts with Vodacom and at this stage I feel like cancelling all the numbers I have and go to a other service provider. Vodacom does not give a damn about their customers because they are not doing what their customers request from them. This is totally unfair to be billed for a contract which you did not even upgraded. This is pathetic to say the least.