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1 reviews | Active since Jan 2016

14 Apr 2016, 08:41

CANCELLATION OF 3 G CONTRACT # ***

My vodacom Account # I ***<br> <br> In beginning November 2015 I visited the Brooklyn Branch to find out how my account ran so high and it was explianed to me that the 3 G contract was open ended.. I requested that a limit must be set on this account.<br> <br> I now however want to cancel the contract which I had for a couple of years and was told that a new contract was in place and the upgrade can only be done August 2017, this was not brought under my attention in Brooklyn.<br> <br> For the last fortnight I have been trying to cancel the contract as I am using my cellphone for internet actions - this however seems to be an impossible mission to cancel a contract.<br> After going thru all the prompts (even with the help of Vodacom assistants) you end up with a electronic voice and awefull music in your ears for what feels as for ever and no response.<br> <br> I just do not know how to cancel this contract because their is no way you can get to someone to talk to except this electronic void.<br> <br> Please give assistance that is helpfull and customer friendly.<br> <br> Regards,<br> <br> Peet

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2016, 09:57
Official
Hello pee****o@,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team