NT
Nompumelelo T

1 reviews | Active since May 2015

03 Mar 2021, 21:53

Cancellation of 24 month contract

My contract with you guys ended in January however you are still sending me invoices for payments . I spoke to two consultants , one in December advised that I would automatically be cancelled in Jan when my contract ends . I don’t understand why you guys are still billing me on a contract that has ended , you are breaching your own contract and if this doesn’t come to an end I’ll escalate to the ombudsman. Please don’t renew or anything , just cancel my contract .

0
Replies (1)
Vodacom
Vodacom's reply04 Mar 2021, 07:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team