NT
Nompumelelo T
1 reviews | Active since May 2015
03 Mar 2021, 21:53
Cancellation of 24 month contract
My contract with you guys ended in January however you are still sending me invoices for payments . I spoke to two consultants , one in December advised that I would automatically be cancelled in Jan when my contract ends . I don’t understand why you guys are still billing me on a contract that has ended , you are breaching your own contract and if this doesn’t come to an end I’ll escalate to the ombudsman. Please don’t renew or anything , just cancel my contract .
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Replies (1)Vodacom's replyOfficial
04 Mar 2021, 07:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2021, 07:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
