Cancellation not processed???

Thank you for the credit, but I want the contract cancelled. I've been fighting about this for months now. Do you not know how to cancel a contract? Or make it prepaid as discussed with the first consultant in September. Surely this cannot be this difficult? What more do I need to do to get this cancelled? This is not just about the charges, it is also about the cancellation of the data contract. I was told on the 8th of October that this contract will be cancelled immediately and this has not been done!! Please can we get someone who knows how to do this to cancel the data contract. If you don't cancel it, we will just get another bill next month and so we will just keep running around in circles.