Cancellation not processed correctly

Logged a cancellation for my fiber package on the 22nd of December 2021. As per Vodacom's terms 1 calendar month notice is applicable so the service should still run until the end of January 2022.

Xolelani Sono contacted me via email on 23 December 2021 and stated that the service would terminate on the 31 December 2021. I rep**** on the same day (23 December 2021) to the email that as per the contract it should be terminated at the end of January as this would be the calendar month and I am only moving from my premises in the middle of the month. No reply was returned.

My fiber has now been cancelled and when I phone to have my fiber reinstated I get told to apply for a new contract. This is unacceptable as this is not what has been stated in the contract. I want my final calendar month to be reinstated as I need to use my fiber.

Contacting support is not helpful either as they just drop the phone as soon as they see that they need to escalate.

Reading the other poor reviews here I should probably count myself lucky that my service has been cancelled, but I really need my fiber to be active for the last couple of days here.

@Vodacom – Consider this scenario… If I called today to cancel my contract with immediate effect, YOU would have told me that It can not be done as there needs to be a calendar month notice and that my service would run until end of February.

Very disappointed with this company Cancellation *** – 441043 Subsequent *** - 468468