Cancellation not processed by Vodacom Correctly and still being charged 3 months later!

<p>On the 9th of December 2016 I gave notice of cancellation which was the exact date I had to give notice, I asked Vodacom to take me off contract and put me onto prepaid as my monthly charges were ridiculous for what I was getting. I then emailed the reference number through to Vodacom as proof. 2 days later my phone was switched off, when I asked why this was they told me it was because I was going back onto prepaid and I informed them I needed my phone on for work purposes. My phone was off for the whole of December to which I can provide proof of. I then received a bill amount outstanding for R 1900 when I queried this I was informed it was for data used in December. This was not possible when Vodacom switched my phone off for December, they investigated this and found that it was an error which is absolutely disgusting as it makes me question if I was ever ********** while on contract. The 1st of January came around and my phone was working again but this time it was back on contract when I was promised by Vodacom that I would be on prepaid. I understand how billings work a month in arrears however I was informed my last payment would be the 1st of Feb. I went into Vodaworld in Feb as I still had issues, when I showed my cancellation letter from December the staff seemed shocked, I was informed that my account hadn't been cancelled properly and I will not pay another cent when this was not my error but Vodacom's. On the 2nd of March I have had R 773.00 deducted from my account, surely if I gave notice in December I would pay Jan and Feb. I called Vodacom's cancellation department this morning (02 March 2017) and explained my situation only to be told that this is not their problem, its the accounts department. Now in any organisation the company should take responsibility and assist where ever possible instead of treating a client badly and passing the phone from one department to the next. I got through to the Accounts department and explained my situation again where I was told this was the cancellation's department problem. I asked for the gentleman's name when he spelt out Ther and then the line dropped. I have never been treated like this, I have a been a loyal Vodacom client for years and this service and management of my account was the worst I have ever received. I can no longer sit by and watch money go out of my account when I have been on airtime the whole of Feb. I feel I need to take this matter further as no one has been willing to assist me.</p>