Cancellation Not Processed And No Response After Payment And Query

<p>My husband requested to cancel his contract, and folowed procedure by returning the signe qute, a copy of his ID and the proof of the settlement payment to ********** on the 24th of May 2017 due to our move to Canada. Yet, we keep receiving bills fr the number that was meant to be cancelled, and even though we have made queries regarding this, have received no response from the above email address as well as the vocdacom customer care email address. We heve emailed yet again today, in which our utter anger and disgust is expressed, and or reference number is EC-0CUR-4VEW2W. How can we carry on being billed for a contract that was meant to be cancelled on 31 May 2017 per he signed documentation and settlement payment being sent??? We want this sorted out ASAP as we are out of the country and cannot go in to complain in person. I have been a loyal Vodacom customer for years, but this is irresponsible and unacceptable!</p>