1 reviews | Active since Aug 2016

13 Mar 2017, 14:42

Cancellation not processed

<p>I paid my cancellation fee to Vodacom on the 5th of January 2017, because I moved to Cell C</p> <p> </p> <p>1 March 2017 they still prosessed my debit order, even though I got a reference number from their cancellation department</p> <p>Apparantly they couldn't find my number on their systemn (ported to Cell C), so they created a ghost number so that they can push throught the debit order. This amounts to *****!</p> <p> </p> <p>Now today, 13 March 2017, I get another invoice from Vodacom and they told me the debit order will be for the 1st of April 2017.</p> <p> </p> <p>This is unacceptable!</p>

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,