Cancellation not possible

I have a vodacom 5Gigs data plan that has been moved to their 3D billing system. Since this change i had not been getting notifications on the data usage, cant check my balance online or even top-up. The only way to get this done is to call them.<br> Two weeks ago i had called to cancel the contract as it was just not working for me (It went over R2000) in one month. So they routed my call to their \3D department". This department went and said they will \""log my request\"" and i should be contacted in the next 48 hours. 2 weeks later I haven't gotten a call and decide to call them.<br> Now the #D department doesn't deal with cancellations.<br> I would really like traction on this. Want to close this contract ASAP.<br> Is it going to take me whole duration of this contract to close it?"""