Cancellation not logged the first time leading to overbilling

I am writing to express my deep disappointment with a recent experience. Despite my request to cancel my contract, it appears this was not processed on time, resulting in overbilling.

Even more concerning, I am now informed there is no record of my initial cancellation call, which contradicts your standard practice of recording calls for quality assurance. A service request was logged after my complaint, but this does not resolve the core issue.

I expect Vodacom to honor my original cancellation request, correct the overbilling, and provide confirmation in writing. The disparity between your effective sales service and this after-sales experience is regrettable.

I hope we can resolve this promptly. If not, I will have no choice but to escalate the matter to Icasa and the Ombudsman.