TK
Thoko K
1 reviews | Active since Nov 2022
14 Nov 2022, 16:25
CANCELLATION NOT LOGGED BY CONSULTANT
I called the Vodacom cancellation line on 24/09/2022 to cancel a contract that I have trying to cancel for more than 6 months with no luck. I spoke to a lady by the name of Thabiswa and she advised me that the cancellation had been done, however I received communication that my account is in arrears. I called again today and was advised that there is no cancellation logged.
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Vodacom's replyOfficial
15 Nov 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TK
Thoko K's updateReviewer Update
11 Jan 2023, 09:02Good day,
Please note that this matter is still not resolved. I was contacted in November by a consultant by the name of Zoe, who told me that the outstanding amount would be written of because the previous consultants did not log the cancellation. However I still have an outstanding debt that is ruining my credit record.
I will be reporting this matter to the relevant authorities and ombudsman because this is ********. Why do I have to be forced to pay money to the company when I have previously stipulated when I called to cancel and the consultant I spoke to?
Please note that this matter is still not resolved. I was contacted in November by a consultant by the name of Zoe, who told me that the outstanding amount would be written of because the previous consultants did not log the cancellation. However I still have an outstanding debt that is ruining my credit record.
I will be reporting this matter to the relevant authorities and ombudsman because this is ********. Why do I have to be forced to pay money to the company when I have previously stipulated when I called to cancel and the consultant I spoke to?
TK
Thoko K's update11 Jan 2023, 09:02
Reviewer Update
Good day,
Please note that this matter is still not resolved. I was contacted in November by a consultant by the name of Zoe, who told me that the outstanding amount would be written of because the previous consultants did not log the cancellation. However I still have an outstanding debt that is ruining my credit record.
I will be reporting this matter to the relevant authorities and ombudsman because this is ********. Why do I have to be forced to pay money to the company when I have previously stipulated when I called to cancel and the consultant I spoke to?
Please note that this matter is still not resolved. I was contacted in November by a consultant by the name of Zoe, who told me that the outstanding amount would be written of because the previous consultants did not log the cancellation. However I still have an outstanding debt that is ruining my credit record.
I will be reporting this matter to the relevant authorities and ombudsman because this is ********. Why do I have to be forced to pay money to the company when I have previously stipulated when I called to cancel and the consultant I spoke to?