MG
Mohamed G
1 reviews | Active since Jul 2011
02 Jan 2024, 10:56
Cancellation not done even after receiving sms
I cancelled my contract on the 1st December 2023, i also received an SMS confirming this, however it is still active in January, when i called, they tell me there is no cancellation on the system and it will need to be cancelled again, i am now going to be billed again for January? This should not be my problem if the cancellation was not done correctly as i have done my duty by calling and even received an SMS, please assist here? Surely there is a record of the call?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jan 2024, 12:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2024, 12:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MG
Mohamed G's updateReviewer Update
04 Jan 2024, 13:26Good day,
My query is not in relation to the contact I made on the 02-01-2023, I cancelled my contract on the 01/12/2023,
Please relook at this as it was supposed to be cancelled at the end of December
My query is not in relation to the contact I made on the 02-01-2023, I cancelled my contract on the 01/12/2023,
Please relook at this as it was supposed to be cancelled at the end of December
MG
Mohamed G's update04 Jan 2024, 13:26
Reviewer Update
Good day,
My query is not in relation to the contact I made on the 02-01-2023, I cancelled my contract on the 01/12/2023,
Please relook at this as it was supposed to be cancelled at the end of December
My query is not in relation to the contact I made on the 02-01-2023, I cancelled my contract on the 01/12/2023,
Please relook at this as it was supposed to be cancelled at the end of December