Cancellation not done as requested

<p>My 24 month contract expired on the 3rd of May 2017. I phoned to cancel the contract and change to prepaid on the 9th of May (11:56). I spent 15 minutes on the phone while the consultant tried to convince me not to cancel. In the end he said that he would log the cancellation for the end of the month.</p> <p>I followed up on the 2nd of June when it became clear that the contract is still continuing. I phoned twice (9:43 & 12:07) and was assured that the contract will be cancelled overnight (on both occassions). The next day the cancellation was still not completed. I phoned at 12:50 on the third of June where the consultant informed me that the contract will only be cancelled at the end of June. He stated that there was no record of a cancellation. This is not acceptable. This means that I have to pay for another month and delays my ability to port to my preferred provider. This contract should have been cancelled at the end of May.</p>