JVdV
Janine Van de Venter
1 reviews | Active since Dec 2010
29 Jan 2021, 17:44
Cancellation not done
I am getting constant phone calls for debt collection for an account that I requested to be closed in December 2018, I also paid the settlement amount at the same time and sent all the required documents. Please explain how on earth I am now receiving debt collection calls on a paid up and closed account?!!
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Vodacom's replyOfficial
30 Jan 2021, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2021, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team