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Nelia S

1 reviews | Active since Mar 2009

07 Aug 2020, 10:37

Cancellation not done

28/5/2020 - I phoned Cancellations to cancel my contract that was coming to an end on 26/6/2020. 1/7/2020 - Debit Order came off. 10/7/2020 - I phoned Cancellations again, they confirmed the agent did not put through the cancellation order. He will escalate the matter, but the contract would be cancelled within 24-48hrs and they will refund my debit order. This did not happen. 1/8/2020 - Debit Order came off. I reversed this debit order. 7/8/2020 - I phoned Cancellations again. He confirmed that the contract was indeed cancelled. It's now a billing issue. I phoned the accounts department. They say no, contract is not cancelled. And because I reversed the debit order, my account is overdue and they cannot put through a cancellation now. What absolute BULL**** is this?

Why is the consumer bearing the brunt of Vodacom employees not doing their work? The debit orders that are being taken off is ******* and I am lodging a complaint with the National Consumer Commission in due course.

0
Replies (3)
Vodacom
Vodacom's reply07 Aug 2020, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NS
Nelia S's update07 Aug 2020, 11:04
Reviewer Update
Lovely, another autoreply. I have a few of these Vodacom. No agent ever phones me with regards to my query. Only to try and sell me some more contracts. Terrible, terrible service.
NS
Nelia S's update02 Sept 2020, 15:04
Reviewer Update
I can confirm that after I took my complaint public on Facebook by tagging in Vodacom, my complaint was sorted out and the contract canceled. It is a shame that I had to do this, as a public smearing of our largest SA companies is unsavoury and one would expect better professional dealings from them.