EV
Elzette V
1 reviews | Active since Jul 2021
16 Jul 2021, 15:26
Cancellation not complete! Yet again.
I have been a loyal customer to Vodacom for the last 20 odd years. At the start of the year I decided to move service providers as Vodacom does not offer a consolidated family contract that makes more sense for our family situation. I have tried from February 2021 to cancel my contracts with Vodacom. Finally 2 have been switched, but the last one remains on contract. Even though I get an SMS to say "you will receive an SMS and email with the exact cancellation or conversion date...." I have yet to receive one. And know one is getting back to me.
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Replies (2)
Vodacom's replyOfficial
17 Jul 2021, 13:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2021, 13:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jul 2021, 14:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2021, 14:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,