CANCELLATION NOT ACTIONED

Hello I sent an email to Vodacom on 25 April 2023 to cancel an account I received confirmation that the email had been received and would be action.

However on 3 June 2023, I was billed once again . I then contacted Vodacom and was told that the cancellation had not been done as the mail had been sent to an email address that was no longer active. I find this very strange as the email was not returned but receipt acknowledged.

I was told to resend an email to another address, which I did and the cancellation actioned. However the cancellation will only become effective at the end of June , inspite of the fact that the request had been sent on 25 April 2023.

When I sent an email requesting the details of the Manager , I received a reply stating that the email had been deleted and not read. What awesome customer service?

I will appreciate it if you could please ensure that our account is credited for the month of June as I will have no alternative but to refer the matter to Icasa