Cancellation No Processed

Account No - I*** Cell No's *** & *** On 12 November I called *** and requested that the above contracts be cancelled as at 31 December 2020 and that *** I was going to take on pre-paid. I was assured that this would be done. First week of Jan I received my invoices and was billed for both these numbers. I again called *** on 11 January @ 13h56 and spoke to Tshepo who assured me he would back date the cancellation to end of December 2020 and would ensure that the January 2021 billing would be credited. Today I am again shocked that I received my invoices and both these numbers are still be billed for and have been not cancelled. I require that these numbers be cancelled with immediate effect and that credits for Jan of R558.99 and Feb of R558.99 is done for *** and credits for Jan of R345 and Feb of R345 for *** is done. I've followed all the correct procedures to have this matter dealt with. If someone could please investigate why these numbers were not cancelled and please ensure that my account is credit. I am contactable on ***.