Cancellation Nightmare with debit order

I upgraded my device in March 2018. After I got a out of bundle charge of over R3000.00 in under 30mins without receiving any notifications and advise from friends that the uChoose flexi contracts are terrible and I should stay with the smart s contract. I decided to cancel the unopened package in 14days.

The consultant informed me that only once the package was collected would the cancellation be processed. On the 12 of May 2018 almost 2 months after the cancellation its still not been cancelled and instead I'm still being billed for it and it's coming off my debit orders. I have called the cancellation department, the online department, upgrade department, customer service, IV spoke to a supervisor IV spoke to the accounts department and still this isn't solved. I was told to email ********** and that email address keeps on bouncing back. On a weekend it's all useless as they can only assist Monday to Friday.

Who the hell do I need to speak to to get my refunds and cancellation! I thought about taking out a smart s upgrade instead but now Vodacom can forget it il take my 2 year 30k contract to another service provider!