Cancellation nightmare
How in this day and age is it possible that a company like Vodacom does not facilitate online cancellation of contracts? I requested on 28-Apr that my contract be cancelled (via customer service email) - I don't even want to go to prepaid and TODAY (11-May) they phone and say I have to speak to the cancellations department because they do not use email. I notified you more than a month before the next debit order date - if that debit order goes off I will dispute it at the bank since I have notified you in writing that the contact must be cancelled. Don't tell me that the department does not work with emails it is 2022.
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Vodacom's replyOfficial
12 May 2022, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2022, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
17 May 2022, 16:42So this has still not been resolved. I also tried to phone and cancel and was cut off after 5min (check recording for 16:30). I sent another mail to your customer service and I think you should probably just cancel the contract or I will cancel the other 2 as well.
's update17 May 2022, 16:42
Reviewer Update
So this has still not been resolved. I also tried to phone and cancel and was cut off after 5min (check recording for 16:30). I sent another mail to your customer service and I think you should probably just cancel the contract or I will cancel the other 2 as well.