FvdB
Freddie van der Berg
1 reviews | Active since Apr 2019
17 Aug 2021, 11:18
Cancellation nightmare continues
Just as I thought that this whole nightmare has finally come to an end it starts all over again. After my last review Vodacom has done what they promised and credited the amount that were incorrectly charged and finally cancelled my account. Or so I thought, but to my astonishment I have just received invoices for July and August..... I have sent emails and private responses to the previous review but no joy. I honestly do not know what else to do. Is it really that difficult to cancel a contract??
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Replies (1)Vodacom's replyOfficial
17 Aug 2021, 13:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2021, 13:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
