Cancellation Nightmare

I contacted your call centre and was advised that I needed to give notice on 10 May 2026 in order to cancel my contract. I followed this instruction and submitted my cancellation request on that date. I also received an SMS confirming that I would receive an email with the cancellation confirmation; however, no such email was ever sent to me. Today, when I followed up on the matter, I was informed that my cancellation had only now been processed, and that I would still be debited for June. This is not in line with the information that was provided to me during my initial enquiry. I believe I acted in good faith based on the guidance given by your consultant, and it is therefore unreasonable for me to be penalized due to incorrect information provided by your team. I do not accept liability for any charges relating to June.