JS
Jacqueline S
1 reviews | Active since Dec 2017
04 Jun 2024, 10:28
Cancellation Nightmare.
Well try cancelling a vodacom contract that has expired, an absolute nightmare. You spend up to 10minutes trying to cancel the contract, being told calls are recorded, and the debit orders just keep coming, month after month. Try calling again, "oh, they have no record of your previous call". 3 months after cancellation, (proof of caller log), and still deducting for a contract that has already expired. Useless beyond belief!!! Why don't they just go listen to the "recording" of the previous call. But so we are ******* to keep paying for a service that you do not want.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Jun 2024, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2024, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
