MN
Mpume N
1 reviews | Active since Aug 2009
24 Feb 2025, 13:17
Cancellation Nightmare
I am so tired of Vodacom contract cancellation department, I swear they make it impossible to reach them and close off the contract on purpose. I work during the week so I do not have time to go to the branch, when I went on the weekend to one of branches in Durban and I was told that I can only close off my contract during the week (weekdays).
For the last two/three weeks I have been calling the cancellation number () and after inserting my number so I can proceed with the cancellation the call disconnects. I have lost the number of times I have tried.
Can I please get some assistance with how I can proceed with this?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 Feb 2025, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2025, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Mpume N's updateReviewer Update
24 Feb 2025, 15:24Thanks for the response.
I am waiting on someone contacting me.
I am waiting on someone contacting me.
MN
Mpume N's update24 Feb 2025, 15:24
Reviewer Update
Thanks for the response.
I am waiting on someone contacting me.
I am waiting on someone contacting me.
MN
Mpume N's updateReviewer Update
25 Feb 2025, 12:49I am still waiting for someone to contact me. I have been contacted by the upgrades department, they harassed me so much that they even called my daughter in school but I am still waiting for the cancellation department to contact me.
MN
Mpume N's update25 Feb 2025, 12:49
Reviewer Update
I am still waiting for someone to contact me. I have been contacted by the upgrades department, they harassed me so much that they even called my daughter in school but I am still waiting for the cancellation department to contact me.
MN
Mpume N's updateReviewer Update
26 Feb 2025, 09:42The matter has been resolved, thank you Vodacom.
MN
Mpume N's update26 Feb 2025, 09:42
Reviewer Update
The matter has been resolved, thank you Vodacom.