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KM
KEITUMETSE M

1 reviews | Active since Mar 2018

31 Mar 2022, 12:03

Cancellation Nightmare

On the 5th of February. I made contract cancellation. Everything was confirmed that the account was paid up and I moved on with my life. On the 2nd of March I received a failed debit order message from my bank for Vodacom. I enquired and they said they will contact me soon on query ref *** but I did not receive any response from them. On the 31st of March , I was contacted by a rude consultant at HP Attorneys saying that I owe them 429.74 on an account handed over to Vodacom. How do they hand over my account to attorneys without trying to contact me or collect from me. There were no outstanding invoices on my account and why didn't they mention any outstanding amounts on my account when I enquired in early March. And I am also struggling to cancel their device insurance which I had on my contract.

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Replies (2)
Vodacom
Vodacom's reply31 Mar 2022, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
KEITUMETSE M's update26 Apr 2022, 10:33
Reviewer Update
I have since paid the amount remaining but I can't get in contact with you on the customer service number or cancellations. I emailed the paid up letter but no communication has been sent as to whether this account was finalized and updated or not. I even sent a message to your verified Facebook page/account but I am still awaiting confirmation as to whether the account was closed or not. Or a simple SMS to say whether the query is in process of getting resolved. This is really poor service.