PT
Princess T
1 reviews | Active since Nov 2018
23 Dec 2019, 12:34
Cancellation nightmare
I have been trying to cancel this contract which I took up with JET for the past three years with no luck or follow up from agents, the customer service is not only terrible from both JET, VODACOM and RMCS when it comes to cancellation but their contracts will hold your number prisoner till you most probably die, there is no getting out of this so called contract. For the 100th time REMOVE MY NUMBER FROM YOUR COULD CONTRACT LIST.
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Vodacom's replyOfficial
23 Dec 2019, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2019, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Jan 2020, 15:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Jan 2020, 15:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team