Cancellation Nightmare

<p>I've been a Vodacom customer for over 10 years. After requesting a premature cancellation of my cell phone contract, I recieved the quotation, paid the full amount and sent all the relevant documents to the email address provided, as instructed. Instead of cancelling my contract, Vodacom went and credited my account with the amount I paid. So of course the contract rolled over to a new month and no-one can do anything about it! I requested a second quotation and went through the whole process AGAIN. I paid the amount in the quotation and still my contract has not been cancelled. Why Vodacom?</p> <p> </p> <p>I have been sent from pillar to post with no-one able to show a care in the world for the quality of their work! Three times my calls have ended early while I'm still talking to a Customer Service representative, to send me to the customer satisfaction survey?? The issue doesn't get resolved and I don't receive a call back or an email, nadda. Very poor service. Glad I'm leaving.</p>