AP
Andre P
1 reviews | Active since Jun 2010
03 Sept 2020, 11:52
CANCELLATION NIGHTMARE
Trying to Get Contract cancelled for S Viljoen father in law he is 91 and not using phone any more. Spoke to three consultants: Michael 29 July, promised to cancel but it was never processed. Spoke to Andele 31 August ref ***1 also promised to confirm cancellation which did not happen, Spoke to Tembele 2 September ref *** also promised to confirm cancellation. Just came from Vodacom shop 3 September they went online and told us cancellation was still not done.What are we supposed to do????
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Vodacom's replyOfficial
03 Sept 2020, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team