cM
claressa M

1 reviews | Active since May 2018

22 Oct 2018, 13:42

Cancellation never done

I cancelled my contract via vodacom cancellations dept in July 2018. A balance of R2560.37 was payable, payment was made and the cell number was to be placed on prepaid. In August 2018, I started received harrassing calls daily from MDB debt collectors, insisting that I owe Vodacom this has been an ongoing thing and now they are saying I am owing R8000. The surprising thing is that Vodacom deleted my number (the number you dialled does not exist), so how are they still billing me if i cannot use the phone. I went into the vodashop The Glen, they could not help me as they do not have access to view accounts. I then contracted Vodacom call centre and when they looked up my details I DID NOT EXIST ON THEIR SYSTEM. But then MDB is still harrassing me for monies I do not owe. Or how can I be owing if I do not exist on their systems? this is very annoying as I need this number for business and prefer it as prepaid. Between Vodacom and MDB they are dont know what is going on as none can give me a proper answer/ resolution to this issue. I am not prepared to pay for an non existent / cancelled account. Is Vodacom trying to ******* its customers.

0
Replies (6)
Vodacom
Vodacom's reply22 Oct 2018, 14:08
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply22 Oct 2018, 14:27
Official
Good day Claressa

We tried calling you but the number you provided is incorrect. Please provide us with an alt contact number so that we can get in touch with you.

Regards,

Vodacom Consumer Website Team 

Best regards,

cM
claressa M's update30 Oct 2018, 11:52
Reviewer Update
You can contact me on ***. I would appreciate a urgent resolution to my complaint
cM
claressa M's update30 Oct 2018, 11:52
Reviewer Update
You can contact me on ***. I would appreciate a urgent resolution to my complaint
cM
claressa M's update01 Nov 2018, 12:55
Reviewer Update
Im still waiting for you to contact me directly
cM
claressa M's update16 Nov 2018, 12:36
Reviewer Update
Yet again I am still waiting for a response. The cell number in question is ********** 821