1 reviews | Active since May 2018
Cancellation never done
I cancelled my contract via vodacom cancellations dept in July 2018. A balance of R2560.37 was payable, payment was made and the cell number was to be placed on prepaid. In August 2018, I started received harrassing calls daily from MDB debt collectors, insisting that I owe Vodacom this has been an ongoing thing and now they are saying I am owing R8000. The surprising thing is that Vodacom deleted my number (the number you dialled does not exist), so how are they still billing me if i cannot use the phone. I went into the vodashop The Glen, they could not help me as they do not have access to view accounts. I then contracted Vodacom call centre and when they looked up my details I DID NOT EXIST ON THEIR SYSTEM. But then MDB is still harrassing me for monies I do not owe. Or how can I be owing if I do not exist on their systems? this is very annoying as I need this number for business and prefer it as prepaid. Between Vodacom and MDB they are dont know what is going on as none can give me a proper answer/ resolution to this issue. I am not prepared to pay for an non existent / cancelled account. Is Vodacom trying to ******* its customers.
Best regards,
Best regards,
We tried calling you but the number you provided is incorrect. Please provide us with an alt contact number so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Best regards,
We tried calling you but the number you provided is incorrect. Please provide us with an alt contact number so that we can get in touch with you.
Regards,
Vodacom Consumer Website Team
Best regards,
