Cancellation: Misled with Upgrade Offer
I called in this morning to cancel my Vodacom contract because I will not have a job as of next month. After explaining this to the cancellation consultant Siya, he advised me that I am paying too much (R335/month) and he can give me a special on data (15GB at R79/month) and voice (100mins at R55/month) for a 24month period.
As this was very tempting and would saving me money in the long run, he advised that he will cancel my next premium of R335 to which on 01 August 2022 I will only be billed R134 as the data and voice will be provisioned. Also, he advised that my debit order is paid in advance.
Only the minutes was provisioned today and upon just calling the upgrades department to find out when the data will be provisioned, Reginald advised me that the data contract part is only going to kick in on 01 August 2022 AND I actually get billed in arrears and NOT in advance.
So now, besides having to pay R335, I now have to pay R55 for one set of 100mins and another R47.91 for a pro-rataed amount.
PLEASE CAN SOMEONE AT VODACOM HELP RESOLVE THIS INCOMPETENCE!!!!!!!!
It took me several calls to get a back-off call logged only to have it closed without anyone bothering to call me to have a conversation.
They have resolved 1 part of the issue but there is still an additional charge for a service I was **** into getting i.e. the consultant Sandile (not Siya as in my original message) who told me everything can be loaded when we spoke with my contract price being updated.
I'm on hold now having to explain myself to the next person who would probably take forever to assist.
This company's intention is to put customers further into debt despite telling them one will not be with a job in the new month.
Well done vodacom on showing me how you belittle your customers!
It took me several calls to get a back-off call logged only to have it closed without anyone bothering to call me to have a conversation.
They have resolved 1 part of the issue but there is still an additional charge for a service I was **** into getting i.e. the consultant Sandile (not Siya as in my original message) who told me everything can be loaded when we spoke with my contract price being updated.
I'm on hold now having to explain myself to the next person who would probably take forever to assist.
This company's intention is to put customers further into debt despite telling them one will not be with a job in the new month.
Well done vodacom on showing me how you belittle your customers!