JdV
Jan-Hendrik de Villiers
1 reviews | Active since May 2022
14 Feb 2023, 12:32
Cancellation is not being processed
Phoning day after day to get my contract, which has expired, cancelled. No request is logged on their side. They are just informing their managers of the request, who in turn does nothing. It's a poor process!
It seems Vodacom is ignoring my request, playing for time and squeezing me for revenue - the longer this cancellation is stretched out the longer I pay my monthly Debit Order.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Feb 2023, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2023, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JdV
Jan-Hendrik de Villiers's updateReviewer Update
15 Feb 2023, 13:45Good day.
Yes I still require assistance please. I'm currently overseas., but I have a IP phone on which I can take calls. ***
Alternatively email at *** can also work.
This has been my attempts at 082 135
• 03/02/2023 - I spoke to Keegan who logged the initial service request for me. reference number ec-1LQ3-22nwaa
• 09/02/2023 I spoke to Nereshni
• 14/02/2023 I spoke to Zinhle
Yes I still require assistance please. I'm currently overseas., but I have a IP phone on which I can take calls. ***
Alternatively email at *** can also work.
This has been my attempts at 082 135
• 03/02/2023 - I spoke to Keegan who logged the initial service request for me. reference number ec-1LQ3-22nwaa
• 09/02/2023 I spoke to Nereshni
• 14/02/2023 I spoke to Zinhle
JdV
Jan-Hendrik de Villiers's update15 Feb 2023, 13:45
Reviewer Update
Good day.
Yes I still require assistance please. I'm currently overseas., but I have a IP phone on which I can take calls. ***
Alternatively email at *** can also work.
This has been my attempts at 082 135
• 03/02/2023 - I spoke to Keegan who logged the initial service request for me. reference number ec-1LQ3-22nwaa
• 09/02/2023 I spoke to Nereshni
• 14/02/2023 I spoke to Zinhle
Yes I still require assistance please. I'm currently overseas., but I have a IP phone on which I can take calls. ***
Alternatively email at *** can also work.
This has been my attempts at 082 135
• 03/02/2023 - I spoke to Keegan who logged the initial service request for me. reference number ec-1LQ3-22nwaa
• 09/02/2023 I spoke to Nereshni
• 14/02/2023 I spoke to Zinhle
JdV
Jan-Hendrik de Villiers's updateReviewer Update
15 Feb 2023, 13:46On which contact number have you attempted to contact me?
JdV
Jan-Hendrik de Villiers's update15 Feb 2023, 13:46
Reviewer Update
On which contact number have you attempted to contact me?